Frequently Asked Questions
Everything you need to know about shopping with Lone Pine Gear Exchange.
What is your return policy for apparel and gear?
We offer a 30-day return window for all unworn items in original packaging with tags attached. Please note that used gear sales are final unless otherwise specified.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are looking to expand our shipping zones in the near future.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
New items are covered under their respective manufacturer warranties. For pre-owned gear, we perform a rigorous quality check to ensure it meets our functional standards before listing.